Faculty Resources

Common Issues for Faculty


Additional Support

If you need additional assistance, please contact the Marist Help Desk at (845) 575-HELP or visit the HelpDesk

Common Issues for Faculty

The plagiarism prevention program Turnitin.com is fully integrated into the Assignments tool in iLearn. This integration means it is no longer necessary to create a separate course site in Turnitin.com, nor will your students need a unique Turnitin.com login. For information on how to use this tool, please visit it our page on Using Turnitin.com through the Assignments Tool.

Please pay special attention to the information about how Turnitin.com works and to the warning about the time between submission and report generation during peak times.

^ Go to Top ^

Faculty creates their own courses using the automated site creation tool in iLearn. This tool can be accessed through the Worksite Setup button in the navigation list of your My Workspace site. Benefits of this tool include reduced wait time for course creation and automatic roster associations. For important information about using this process, visit our list of Best Practices to download the guide for Using the Self-Service Course Site Creation Process.

^ Go to Top ^

If you are using the self-service site creation tool to create your iLearn course sites, your roster should be automatically added to your site. If you needed to do a manual creation request OR if your course is dual listed, you may need to perform a roster association in order to add students into your site.

To add or populate your Course Site with enrolled students, you need to "associate" your course site with the appropriate course roster. Once associated, updates to your course roster (or class list) will be automatically made in iLearn once the records in the Student Information System are changed. Thus, once a student "drops" or "adds" your course, you should see that change reflected in iLearn automatically (within a few hours of the changing taking place).

For instructions on how to complete the Course Roster Association process, please contact Academic Technology and eLearning at (845) 575-3836 or email: academic.technology@marist.edu.

^ Go to Top ^

Most likely, your students are unable to see your site because it is "unpublished". By default all course sites in iLearn are left unpublished when they are created. Instructors are responsible for publishing them when they wish to have students begin to access the course site. Please remember, that all ONLINE courses should be published the Friday before they are officially scheduled to begin.

To publish your course site:
  • Login in to iLearn and access your course site.
  • Click on the Site Editor off the left tool bar (it is located towards the bottom of the list of tools)
  • From the top of the Site Editor screen, click the "Manage Access" button
  • Check off the "Publish Site" box
  • Click the "Update" button
  • The "Unpublished Site" alert box in the upper left side of you screen should disappear.
  • For more details on using the Site Editor see iLearn Help.
^ Go to Top ^

When copying and pasting text from MS Word documents into the Rich Text Editor in iLearn you must use the "paste from Word" option to avoid also copying underlying "code" that MS Word inserts. If you do not use this option then the text you paste into the Rich Text Editor will initially look fine but when you "post" that text (e.g. post a new Announcement or Forum message) it will appear as a garbled symbols or "code".

The "paste from Word" option in the Rich Text Editor can be accessed by clicking on the clipboard icon with the "W" on it which is located in the upper row of the Rich Text Editor toolbar (see example tool bar below). A new window will pop open into which you can paste the MS Word text. The click the "OK" button (NOT the "clearn up box" button) and the text, minus the underlying "code", will be pasted in.

For further instructions on using the Rich Text Editor, please see the Best Practice guide for Using the Rich Text Editor.

^ Go to Top ^

There are some common reasons why students may not be able to post to or are confused over how to post to Forums. If students are unable to see the forum, it might be that there is no topic posted within the forum. Forums without at least one topic will NOT be visible to students.

If students are having difficulty posting to forums, there may be steps you can take to reduce their confusion. Please review the Best Practice for Setting Up Forums to learn how to avoid these problems. If your students continue to have problems please contact the Marist Help Desk at (845) 575 - HELP or at helpdesk@marist.edu.

^ Go to Top ^

If you attempt to sign in and receive a message indicating that "The account or password entered was not correct" then:

  1. Check to make sure you are using a valid Marist Account.
  2. Check that the spelling of the Marist Account is correct.
  3. Check to make sure that the "Caps Lock" is not on as passwords are case sensitive.
  4. If you are still experiencing problems with it - or for all other technical problems - please contact the Help Desk at (845) 575-HELP or email: helpdesk@marist.edu.

^ Go to Top ^

Be sure that you have already tried to create a course using the Automated Site Creation process. This tool can be accessed through the Site Creation button in the navigation list of your My Workspace site. For important information about using this process, visit our list of Best Practices to download the guide for Using the Self-Service Course Site Creation Process.

If your course is not listed when you try to create your course, you need to request a course site in iLearn by filling out the Course Request Form. If you have requested a course already, you will receive an e-mail when it has been created and is ready for you to use. If you have questions or problems, please contact Academic Technology and eLearning at (845) 575-3836 or email: academic.technology@marist.edu

^ Go to Top ^

This problem may occur if you have exceeded the maximum file size upload set by your system administrator. The maximum file size is 500 MB.

^ Go to Top ^

Click "More Sites" to see a full list of course sites to which you have access. If you would like an active course to appear in your quick links:

  • Click under “My Settings” on the left menu bar.
  • Use the left and right arrows to make a site active or hidden.
  • Click Update Preferences.
^ Go to Top ^

For optimal performance, we recommend using the latest versions of Internet Explorer, Firefox, Chrome or Safari. Click to download the latest versions of Internet Explorer, Firefox, and Chrome for free.

Minimum System Requirements: Operating Systems: Apple Mac OS X 10.2 or later, Microsoft Windows XP, Common Linux Distributions(RHE, Fedora), Sun Solaris 10.0 or later.

Hardware: 512MB of RAM

Note: iLearn may work on other browsers but are known to have some compatibility issues. Older web browsers such as Netscape 4.8 or Internet Explorer 6 or earlier (for Windows or Macintosh) will not work.

^ Go to Top ^

The iLearn "Watch" feature allows you to receive email notifications when forum responses are authored in a particular course. You can choose options to receive notifications on all threads, no threads, or just those threads in which you have authored a post. For more information, please read this Watch Feature Guide.

^ Go to Top ^