Student Resources

Common Issues for Students

 

Additional Support

If you need additional assistance, please contact the Marist Help Desk at (845) 575-HELP or visit the HelpDesk

Common Issues for Students

When copying and pasting text from MS Word documents into the in iLearn you must use the "paste from Word" option to avoid also copying underlying "code" that MS Word inserts. If you do not use this option then the text you paste into the Rich Text Editor will initially look fine but when you "post" that text (e.g. post a new Announcement or Forum message) it will appear as a garbled symbols or "code".

The "paste from Word" option in the Rich Text Editor can be accessed by clicking on the clipboard icon with the "W" on it which is located in the upper row of the Rich Text Editor toolbar (see example tool bar below). A new window will pop open into which you can paste the MS Word text. The click the "OK" button (NOT the "clearn up box" button) and the text, minus the underlying "code", will be pasted in.

For further instructions on using the Rich Text Editor, please see the Best Practice guide for Using the Rich Text Editor.

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If your Course Site doesn't appear in your iLearn account, it may be because your course has not started yet and is not yet available to students. Please contact your instructor or program director to confirm that your course is using iLearn and when it will be available to students to access.

If you feel you should have access to a published course site at this time, please contact the Help Desk at (845)575-HELP or email: helpdesk@marist.edu

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It can take 1-2 business days for your Marist Account to become active in iLearn. If you have just recently become a student at Marist please check back in a day or so to see if you can sign in. If you have been a student for a while and you receive a message indicating that "The account or password entered was not correct"then:

  1. Check to make sure you are using a valid Marist Account.
  2. Check that the spelling of the Marist Account is correct.
  3. Check to make sure that the "Caps Lock" is not on as passwords are case sensitive.
  4. If you are still experiencing problems with it, please contact the Help Desk at (845) 575-4357 or email them at: helpdesk@marist.edu.
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This problem may occur if you have exceeded the maximum file size upload set by your system administrator. The maximum file size is 150 MB.

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Click "More Sites" to see a full list of course sites to which you have access. If you would like an active course to appear in your quick links:

  • Click under “My Settings” on the left menu bar.
  • Use the left and right arrows to make a site active or hidden.
  • Click Update Preferences.
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Mark for Review is meant for questions you are not sure of and want to refer back to BEFORE you submit your exam.

Warning: Once you click "Submit for Grading" you cannot go back to the questions you have marked, the exam is submitted!

More tips are available in the Taking Exams in iLearn Student Tip Sheet.

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For optimal performance, we recommend using the latest versions of Internet Explorer, Firefox, Chrome or Safari. Click to download the latest versions of Internet Explorer, Firefox, and Chrome for free.

Minimum System Requirements: Operating Systems: Apple Mac OS X 10.2 or later, Common Linux Distributions(RHE, Fedora), Sun Solaris 10.0 or later.

Hardware: 512MB of RAM

Note: iLearn may work on other browsers but are known to have some compatibility issues. Older web browsers such as Netscape 4.8 or Internet Explorer 6 or earlier (for Windows or Macintosh) will not work. Windows 95, 98, Me, 2000, XP, and all versions of Mac OSX less than 10.6 ARE NOT SUPPORTED

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The iLearn "Watch" feature allows you to receive email notifications when forum responses are authored in a particular course. You can choose options to receive notifications on all threads, no threads, or just those threads in which you have authored a post. For more information, please read this Watch Feature Guide.

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